Legal Information — Vitalstock Australia
This page summarises the legal terms, consumer rights under Australian law, product safety notices, refunds & returns policy, and our complaints process. It also lists required business details for Australian consumers.
Terms of Use
By using vitalstock.online you accept these Terms of Use. You must be 18+ to place orders or have parental consent. Product information is provided for general information and does not replace professional medical advice.
We reserve the right to modify prices, terms and product availability. Any contract for sale is governed by these terms and Australian law.
Read our Privacy Policy
Australian Consumer Law (ACL) & Your Rights
Under the Australian Consumer Law, consumers have guarantees for goods and services including that products are of acceptable quality, fit for purpose, and match descriptions. These guarantees apply regardless of any other warranties we offer.
If a product is faulty or does not meet guarantees, you are entitled to a repair, replacement or refund depending on the situation.
Refunds, Returns & Cancellations
Our policy
Non-fault returns: unopened products may be eligible for return within 14 days at our discretion (shipping costs may apply). Faulty or misdescribed items will be handled under ACL and we will provide a repair, replacement or refund.
To start a return, please visit our contacts page and include your order number and photos.
| Return window | 14 days (unopened) / Faulty items per ACL |
|---|---|
| Refund method | Original payment method (when possible) |
| Shipping | Customer pays unless item is faulty |
Product Safety, Claims & TGA
Our supplements are formulated for general wellbeing. We do not make therapeutic claims beyond permitted guidelines. Vitalstock products are not a substitute for medical care. Pregnant or breastfeeding women, children, and people on medication should seek professional advice before use.
Some products may be subject to Therapeutic Goods Administration (TGA) oversight if classified as therapeutic goods. Where applicable, product labelling will reflect required compliance information.
Complaints & Dispute Resolution
We aim to resolve issues quickly and fairly. If you have a complaint, please contact our support team via the Contacts page with details and evidence (order number, photos). We'll acknowledge receipt within 2 business days and aim to resolve within 10 business days.
If we cannot resolve your complaint, you may pursue external dispute resolution through the Australian Competition & Consumer Commission (ACCC) or your state consumer protection agency. Contact details and links are provided below.
Legal FAQs (Accordion)
External Resources & Legal Links
Quick facts
This legal page is provided to meet Australian disclosure and consumer information expectations. It does not constitute legal advice. For legal enquiries, consult a qualified lawyer.