Privacy Policy
This Privacy Policy explains how Vitalstock handles personal information for individuals in Australia. It describes the types of information we collect, the purposes for which we use it, the lawful bases we rely on, and the choices available to you. Our goal is to present clear information so you can understand how your details are treated when you browse our website, contact our team, create an order, or engage with our services.
Information we may collect includes contact details such as name, email address, telephone number, and delivery address; order details such as items purchased, preferences, and redemption of promotions; communications sent to or from our support channels; and technical data including device type, browser, approximate location derived from IP address, and interactions with site features. Where permitted, we may use cookies and similar tools to remember preferences, measure performance, and improve usability.
We use personal information to provide products and services you request, manage orders and payments, arrange delivery, respond to questions, and offer updates about our range that may be relevant to your interests. Additional purposes include troubleshooting, analytics to improve site performance, and maintaining security, including detection and prevention of fraudulent activity. When required, we rely on consent you provide through affirmative actions such as selecting a checkbox for marketing preferences, and you may withdraw such consent at any time using available controls.
We may share personal information with service providers who help us operate our business, for example logistics partners for delivery, payment processors for secure transactions, and technology vendors who host our website or support communications. These partners are engaged under agreements that include confidentiality obligations and appropriate safeguards. We may also disclose information when required by applicable law, regulation, or governmental authority, or in connection with a proposed or completed reorganization or business transaction where reasonable protections are applied.
We store information using secure systems designed to limit unauthorized access. Measures include encryption in transit, role-based access, and audit logging for sensitive operations. Retention periods are determined by operational needs and legal requirements. When data is *** longer required, it is de-identified or securely deleted following documented procedures. While we take steps to protect information, the nature of online services involves inherent risks; we encourage you to use unique passwords, update devices, and contact us promptly if you notice suspicious activity related to your account.
Your choices include the ability to update contact details, request access to the information we hold about you, seek correction of inaccuracies, and adjust marketing preferences. To make a request, contact our support team using the details below. We will respond within timeframes required by Australian privacy laws and may ask for verification details to protect your information. Where feasible, we provide explanations about the outcome of your request and the options available. If you are dissatisfied with how we handle a concern, you may raise it with the Office of the Australian Information Commissioner (OAIC). We aim to work constructively to resolve issues.
Our website may include links to internal pages such as Legal, product categories, or help articles. These pages follow the same approach described here. If we make material updates to this Policy, we will revise the date at the top of the page and, where appropriate, provide a notice on the site. Continued use of our services after an update indicates that you have read the changes. For questions about this Policy or how we manage personal information, please reach out to our team.
